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IPTV delivers television and other video content through an internet connection rather than traditional broadcast or cable infrastructure.
Supported devices may include compatible Smart TVs, Fire TV devices, Android devices, smartphones, computers, and IPTV-compatible players. Check the relevant setup guide before purchasing.
Your subscription may be installed or accessed on supported devices, but simultaneous viewing depends on the specific subscription terms. Please check the plan details before purchasing.
Depending on your device, you may need a compatible IPTV application or player to access your subscription.
First check your internet connection, restart your router and device, and make sure your application is up to date. If the problem continues, contact support so the issue can be investigated.
Delivery times depend on the order method and the current terms displayed at checkout. Please review the delivery information before completing your purchase.
Once you place your order and the payment is confirmed, you will receive 2 emails from us. The first one is basically the invoice, and the second one will be sent shortly and will contain the login details. If you didn’t find it in your inbox, check your spam/junk folder.
However, on rare occasions,s, it may take up to 8 hours to deliver your order.
If you placed your order and you didn’t get the email that contained the login details within 8 hours, we kindly ask you to check your spam/junk folder. If you still cannot find it, contact us via:
WhatsApp : +212 679 606 990
Email : support@iptvgoldpackage.com
We aim to email you within 2 min – 1 hour of purchase to arrange setup of your order. Please note during busy periods at evenings and weekends orders may take up 3 hours to process .
99% uptime guarantee on the service. The service is available 24/7/365. If you have an issue, contact us, and it should be responded to within the shortest period possible, usually within an hour or less during the working hours.
Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not for permanently.
In the rare event of a service outage or technical issue, we have a dedicated technical support team available to resolve problems promptly.
Sometimes you may experience buffering due to low internet speed or high internet traffic.
Cause: The most common cause of buffering is the result of a slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house.
Do you have lots of users in your home? Disconnect them all and try again. The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to the internet network in order to enjoy smooth watching without interruptions.
Resolution: Directly connect to your router using a LAN (Ethernet) cable or to a power-line adapter. If not possible, try moving the box closer to the router. Change your WI-FI channel, to avoid interference with nearby devices. If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.